Privacy & Cookies
1.0 Our core beliefs regarding user privacy and data protection
- User privacy and data protection are human rights
- We have a duty of care to the people within our data
- Data is a liability, it should only be collected and processed when absolutely necessary
- We loathe spam as much as you do!
- We will never sell, rent or otherwise distribute or make public your personal information
2.0 Relevant legislation
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
- Australian Privacy Act 1988 (APA)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.
3.0 Personal information that this website collects and why we collect it
This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking & Cookies
This site uses AW Stats to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although AW Stats records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us.
This site uses session cookies used by the server to store information about user page activities. These expire once your visit on our website ends.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
3.2 Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
4.0 How we collect and store your personal information
We may collect the following information:
- Contact information including email address.
- Demographic information such as address and postcode, preferences and interests.
- Other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to provide you with a better service, and in particular for the following reasons:
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, should you have previously agreed to this.
- We may contact you by email, phone or mail.
5.0 Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you would prefer not to be contacted by future emails, please contact us on email@example.com
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Pipeline Plumbers, 3 Stuart Avenue, Ealing, London, W5 3QJ or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Pipeline Plumbers, 3 Stuart Avenue, Ealing, London, W5 3QJ or email us at email@example.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
6.0 Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
7.0 About this website’s server
This website is hosted by TSOHOST within a UK data centre. Their privately owned Tier 3+ 2N UK Data Centre uses the latest technology to deliver the highest reliability, security and performance.
Some of the data centre’s more notable security features are as follows:
- 3m perimeter fencing
- 25+ CCTV cameras
- 24x7 personnel and electronic access control systems
- safeguards our data hall from unauthorised access.
Full details of TSOHOST's data centre can be found here.
8.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
9.0 Data Controller and Data Protection Officer
The data controller and data protecion officer for this website is:
Telephone: 020 8090 5822